Return Policy

Return policy and limited guarantee against defects:
For sanitary/hygienic purposes, all sales are final. Due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. This is for the health, safety, and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

🌹 Non-Returnable Items

This includes, but is not limited to:

• Vibrators and dildos
• Douche/enema kits
• Anal toys, beads, and plugs
• Cock and ball devices, cock rings, and cock sleeves
• Gags and ropes
• Lingerie and men's wear
• Lubes, massage oils, condoms, and body paints

💌 Defective Items

When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace for battery-operated items with a mechanical defect (or for any shipping errors made by us). NO CREDIT will be given for any "USED" products. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

You must contact us at support@eveandlove.com to let us know of the issue. When emailing about a defect, please have the following information ready: your order number along with your name, and the nature of the defect. Please return the items in their original packaging within 15 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be accepted so please keep all packaging for the 15-day return period. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions, etc.

🌈 Refunds and Replacements

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement. If you are approved, then your replacement will be shipped/refund will be processed, and a credit will be applied to your original payment method within a certain amount of days.

Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

🛠️ Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@eveandlove.com.

🎁 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

🚚 Shipping

Shipping charges are non-refundable. Customer is responsible for all return shipping fees. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

💎 Additional Information

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will continue to be happy with our services.

If you have further questions or issues, please email: support@eveandlove.com